They hold state licenses, undergo detailed background checks, and wear uniforms. They undergo extensive training, but for much of the public, they are known as simply as “rent-a-cops.” With holiday crowds and a tough economy, the security guards of Middle Village’s Metro Mall are on the lookout for potential shoplifters and rampaging crowds.
Trained to keep the peace, many mall cops consider their profession to be a safer alternative to the official police force. “My vision kept me from the NYPD,” said Mall Manager Anthony Dones, referring to his vision. Instead, Dones patrols the lower floors of the massive Metro Mall in Middle Village.
His badge appears almost identical to the NYPD badge, as does his uniform. “In my 20 years of work, they never bothered me about the uniform,” said Dones. Initially, security guards were licensed by the state, after passing a mandated 24 hours of classes. “After 9/11, they got stricter,” said Dones. After it was discovered that private security guards at the Statue of Liberty had out of state crime records, the FBI stepped in. As a result, private security guards anywhere must submit to a federal background check before receiving their licenses.
On the upper levels of the mall, retailers contract private security guards, who work closely with their loss prevention departments in tackling thieves. “We catch hundreds of shoplifters,” said Shane Grella, 28, the loss prevention manager at K-Mart. “The biggest targets are electronics, health, and beauty,” said Grella.
Shoplifters are identified based on reasonable suspicion; they are then followed until they pass beyond the “last point of sale.” At that point, they are confronted by security and taken to the loss prevention office, a windowless room that contains a cell. The thieves are held there until police arrives.
The hazards of being a mall cop can sometimes exceed mere insults. “In the past year, a couple of our guys got punched,” said Grella. At this point, it is up to the storeowners to choose whether to press charges or take less punitive measures. “It’s based on a certain amount of money, we’re generally more lenient with teens,” said Grella. Whatever the legal ramifications, thieves are also barred from returning to the mall.
“I can recognize a face,” said Daniel Gedna, 28, a security guard for the Manhattan-based US Security Associates. For the holiday season, Gedna is working at Metro Mall’s Toys R Us. “I used to work as an auxiliary police officer,” said Gedna. “It’s like an unarmed peace officer.” In his career, Gedna served at a number of locations, including corporate buildings in Manhattan, the World Trade Center, and Saks 5th Avenue. In February, Gedna will face the NYPD entrance exam in hope of becoming a full-time police officer.
The toughest day for mall cops is the infamous Black Friday, when sleep-deprived shoppers crowd at entrances, eager to be the first 100 to earn a discount for certain items. “I had to wake up at 4:30 in the morning,” said K-Mart security guard Antonio Howell, 23. “I was kind of crazy, but not too much.”
In contrast to the fatal Black Friday rush at the Wal-Mart in Valley Stream, which killed temporary employee Jdimytai Damour, the staff of Metro Mall take pride in their security measures. “We have a bigger entrance gate, with more room to run,” said Grella.
Across the hallway at Toys R Us, security guard Rupert Medina, 55, describes a more elaborate procedure. “Everybody lined up against the wall,” said Madina. “They would be allowed in based on the line, in contrast to Wal-Mart “doorbuster” stampede. Medina ordered a row of shopping carts to act as a barrier, and threatened to call the police against line jumpers. “It was a bluff, but if worked,” said Medina.
Aside training for the real police, mall cops can also look forward to comedy, with King of Queens’ Kevin James starring in Paul Blart: Mall Cop, a comedy about a crime fighting shopping mall guard, which will make its theater debut in January. “He’s a real funny dude,” said Howell. But is he worth a movie ticket? “I’d rather wait for the DVD,” said Medina.
In true mall cop style, the film takes place during the holiday season in a state known for its malls- New Jersey, with the title character being an aspirant for the true police force.