As immigrant families struggle to keep in touch, video conferences bring hope
Despite all the talk that globalization has made the world smaller, keeping in contact with loved ones who live in another country can still be challenging.
That is especially true when your family lives in a developing country, such as Ecuador, where Internet use isn’t as prevalent as it is in the US.
According to Supertel, a telecom supervisory body, only 12.3 percent of Ecuadorians had Internet at home at the end of 2008. This means most people don’t have access to video chat programs such as Skype, where they could see their families face-to-face.
Alicia Craven, 26, of Oregon taught English in Cuenca, Ecuador in 2007-2008. She said she noticed that Internet ownership “was very low” in Ecuadorian homes. Internet cafes, instead, were the norm.
“Though most places had Skype, the video cameras weren’t as prevalent,” she said. Also, Internet cafes present privacy issues if you try to have a meaningful conversation.
“There’s a certain degree of awkwardness since you are surrounded by other strangers, and you’re not in a booth,” Craven pointed out.
Visits back to the homeland are often not a possibility for those immigrants who are in the US illegally or for those waiting to get their paperwork in order, as the US imposes travel restrictions on green card applicants. In addition, the cost of travel is another problem. Due to these reasons many families must go for a decade or longer without seeing each other.
This is where video conferencing comes into play, such as the service offered by Austro Financial Services in Jackson Heights in Queens. Manager Diego Pinto said some 200-250 families and individuals now use the six-year-old technology service per month. Out of South Americans, the service is so far available only for Ecuadorians.
Many people like video conferencing because of its obvious benefits: it is fast, easy and more personal than a phone call. The recipients don’t have to own a computer –they just need to go to one of Banco del Austro’s operating locations in Ecuador. Unlike with Skype, you can see the whole conference room at the same time, and can squeeze even 10-20 people in the room.
Pinto said that Mother’s Day is an especially popular day for conference calls, one that sometimes includes even mariachi bands playing in the rooms.
The calls aren’t cheap at $1.25 per minute on weekdays, and $1.50 on Sundays, but neither is the technology that makes them happen. According to Pinto, the camera costs about $5,000-6,000, and the plasma TV another $1,000-2,000.
The usage costs are also pricey for the company, as the system needs to function in two countries. “You have to pay the system here and there,” Pinto said. The customers, though, only pay in the New York end.
Despite the price of the calls, the service keeps getting more popular among Ecuadorian families, many of whom return every month.
“It’s a very beautiful experience,” said Ecuadorian immigrant Jose Flores, whose family recently used the service for the first time to talk to their relatives back in Cañar, Ecuador.
“It’s especially beautiful for the family that’s in Ecuador,” he said.
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Alana Rigal contributed to the reporting of the article. Video by Alana Rigal and Mirva Lempiäinen.


